KIND RECRUITMENT - MELBOURNE
CASE STUDIES
Client Overview:
Kind Recruitment is changing the way businesses recruit talent. An Australian-based company with global customers, they are driven to support their clients attract exceptional talent by engaging technology and a strong team.
Functions outsourced to Origo BPO:
Data Entry, Administrative Work, Calling Job Seekers, Customer Service, Overflow Pick-Up
Client Challenges
The Kind team do not have a fixed office, and the team works remotely. They required offshoring options as the company grew.
They required a team where there was a depth of industry knowledge so that it would reduce training time.
They required the offshore team to be up to speed with the internal processes so that the delivery to clients would be seamless.
Key Highlights
The local team has more time to focus on client satisfaction
Strong skills set of the Philippines offshore team including in-depth industry knowledge of some team members has allowed for seamless efficiency
The internal processes introduced by Origo BPO for the offshore team for supporting Kind Recruitment is second to none